Terms and conditions of sale:

All personalized items and digital downloads are non-returnable and non-refundable.  Digital products can be downloaded a maximum of 3 times, within 90 days of purchase.

All physical items can be returned within 30 days of purchase, provided they are in the same condition as when shipped.  A refund will be applied to the purchase, minus shipping and handling fees.

If a proof is e-mailed to the customer concerning a personalized item, and the proof is approved by the customer, Sweetwater is not responsible for any errors after the proof is approved.